Help

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Title: Help
Slug / URL: help
Language: English

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Help Center

Welcome to the I Have Stock Help Center.

Here you can find answers to common questions about accounts, purchases, downloads, licenses, subscriptions, contributor earnings, withdrawals, and using the platform.

Accounts

How do I create an account?

Click the sign-up option on I Have Stock and complete the registration process using your email address and the requested account information.

After creating your account, you can manage your profile, purchases, downloads, subscriptions, and other available features from your dashboard.

I forgot my password. What should I do?

Use the password recovery option on the login page.

Enter the email address associated with your account and follow the instructions sent to your inbox.

If you do not receive the email, check your spam or junk folder.

Can I change my email address?

Where available, you can update your account information from your profile or account settings.

If you cannot change your email address directly, contact us at:

[email protected]

Buying and Downloading Content

How do I purchase an image?

Browse the available content, select the image or asset you want, choose the applicable license or purchase option, and complete payment.

After a successful transaction, the file should become available for download through your account.

Where can I find my purchases?

Your previous purchases can be accessed from your account dashboard under the purchase or download section.

My download is not working. What should I do?

First, confirm that your payment was successfully completed.

Then try:

  • refreshing the page;
  • signing out and signing back in;
  • using another browser;
  • checking your internet connection;
  • downloading the file again from your purchases.

If the issue continues, contact us with your account email and transaction details.

Licenses

Do I own an image after purchasing it?

No.

Purchasing or downloading content from I Have Stock normally gives you a license to use the content, not ownership of the copyright.

The original creator or copyright holder continues to own the content.

Can I use images for commercial projects?

Depending on the applicable license, images may be used for projects such as:

  • websites;
  • advertisements;
  • social media;
  • marketing campaigns;
  • blogs;
  • presentations;
  • printed materials;
  • business content.

Always review the applicable license terms before using an asset.

Can I resell downloaded images?

You may not resell, redistribute, sublicense, or make the original file available as a standalone product unless the applicable license explicitly allows it.

For more information, review our Terms of Service and applicable licensing conditions.

Payments

What payment methods are accepted?

Available payment methods may vary depending on your country, currency, and the payment provider used by I Have Stock.

The available options will be displayed during checkout.

My payment failed. What should I do?

A payment may fail because of:

  • insufficient funds;
  • bank restrictions;
  • incorrect payment information;
  • fraud prevention checks;
  • payment provider issues;
  • unsupported payment methods.

Try checking your payment information or using another available payment method.

If the issue persists, contact your payment provider or our support team.

I was charged but cannot access my purchase

If your payment was completed but the content is not available in your account, contact us and include:

  • your account email;
  • transaction date;
  • transaction amount;
  • transaction or payment reference;
  • screenshot of the issue if available.

We will review the transaction.

Subscriptions

How do subscriptions work?

Some I Have Stock features or downloads may be available through subscription plans.

Plans may include different:

  • prices;
  • billing periods;
  • download allowances;
  • credits;
  • features.

The conditions of each plan are displayed before purchase.

How do I cancel my subscription?

Where available, subscriptions can be managed from your account dashboard.

Canceling a subscription normally prevents the next renewal charge.

Access already paid for may continue until the end of the current billing period, depending on the applicable plan.

Refunds

Can I get a refund?

Because digital files may be available immediately after purchase, transactions may not always be refundable.

Refund requests may be reviewed in situations such as:

  • duplicate charges;
  • corrupted files;
  • incorrect files delivered because of a platform error;
  • other circumstances required by applicable law.

Contact us with your transaction details if you believe you qualify for a refund.

Contributors

How can I become a Contributor?

If contributor registration is available, create or upgrade your account to a Contributor account and follow the submission process.

Additional verification may be required before your content becomes available for sale.

What type of content can I upload?

Contributors should only upload content they own or have the legal right to license.

Content should meet I Have Stock's quality and technical requirements.

You must not upload content that unlawfully infringes:

  • copyright;
  • trademarks;
  • privacy rights;
  • publicity rights;
  • other third-party rights.

Why was my image rejected?

Content may be rejected for reasons including:

  • low image quality;
  • incorrect dimensions;
  • technical problems;
  • duplicates;
  • inappropriate content;
  • inaccurate metadata;
  • intellectual property concerns;
  • missing permissions or releases;
  • failure to meet platform standards.

A rejection does not necessarily mean that the content itself is unlawful.

Do I keep ownership of my photos?

Unless otherwise agreed, Contributors retain ownership of their original content.

By uploading content to I Have Stock, you grant the platform the rights necessary to display, market, distribute, and license the content according to the applicable Contributor terms.

Contributor Earnings

How do Contributors earn money?

Eligible Contributors may earn money when their content is licensed, purchased, or downloaded according to the monetization model available on I Have Stock.

Your earnings may be displayed in your account dashboard.

Where can I see my earnings?

Contributor earnings can be viewed through the relevant dashboard, sales, balance, or earnings section.

How do withdrawals work?

If you have an eligible balance, you may request a withdrawal using one of the available payout methods.

Withdrawal availability may depend on:

  • minimum payout thresholds;
  • account verification;
  • payment provider availability;
  • country;
  • fraud prevention checks;
  • applicable fees.

Why is my withdrawal pending?

Withdrawals may take time to process because of payment processing, fraud prevention, verification, banking delays, or account review.

If a withdrawal remains pending for an unusually long period, contact us.

Uploads

My upload failed. What should I do?

Check that:

  • your internet connection is stable;
  • the file format is supported;
  • the file size is within platform limits;
  • the file is not corrupted;
  • your session has not expired.

Then try uploading the file again.

Can I edit information after uploading?

Where supported, Contributors may edit information such as:

  • title;
  • description;
  • keywords;
  • categories;
  • other metadata.

Some information may become restricted after the content has been approved or licensed.

Copyright and Intellectual Property

Someone uploaded my content without permission. What should I do?

If you believe your copyrighted work appears on I Have Stock without authorization, contact:

[email protected]

Please include:

  • the URL or identification of the content;
  • a description of your copyrighted work;
  • your contact information;
  • information explaining why you believe the use is unauthorized.

We may request additional information before taking action.

Model and Property Releases

Some images containing recognizable individuals or private property may require appropriate releases depending on their intended use and applicable law.

Contributors are responsible for obtaining required permissions before submitting content where applicable.

Privacy

For information about how we collect and process personal information, please review our Privacy Policy.

Privacy-related requests can be sent to:

[email protected]

Account Security

Never share your password or login credentials with another person.

If you believe someone has accessed your account without authorization:

  1. Change your password immediately.
  2. Review recent account activity.
  3. Contact I Have Stock if you notice suspicious transactions or changes.

Reporting Content

If you find content that you believe:

  • violates our policies;
  • infringes intellectual property;
  • is fraudulent;
  • contains illegal material;
  • violates privacy rights;

please report it to us with enough information to investigate the issue.

Contact Support

If you cannot find the answer you need, contact us.

I Have Stock Support

Email: [email protected]

Website: ihavestock.com

When contacting support, include as much relevant information as possible, such as:

  • your account email;
  • transaction number;
  • image or asset ID;
  • screenshot;
  • description of the problem.

This helps us investigate your request more quickly.

We are here to help you get the most out of I Have Stock.